Description

Location: Fayetteville, NC

Responsibilities:

• Contacting customers to collect outstanding debts and resolve payment issues.
• Negotiating payment plans and settlements with customers to facilitate debt recovery.
• Monitoring accounts receivable aging reports and prioritizing collections activities.
• Documenting all collection efforts and maintaining accurate records of customer interactions.
• Collaborating with sales, customer service, and finance teams to address customer concerns and resolve payment disputes.
• Analyzing delinquent accounts and recommending actions to minimize bad debt risk.
• Providing regular updates on collections activities and performance metrics to management.
• Staying informed about industry regulations and best practices in debt collection.

Requirements:

• Associate’s degree in finance, accounting, business administration, or a related field.
• Bachelor’s degree preferred. (Relevant experience will be considered in lieu of formal education)
• Proven experience in account collections or a similar role.
• Strong negotiation, written and verbal communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to work independently and prioritize tasks effectively.
• Knowledge of debt collection laws and regulations is a plus.
• A positive attitude and a commitment to delivering exceptional customer service.