Description

Location: Fayetteville, NC

Responsibilities:

• Manage the status of accounts and balances and identify inconsistencies
• Check the data input in the accounting system to ensure accuracy of final bill
• Issue invoices, account statements, bills and sent them to customers through various channels (mail, e-mail etc.)
• Update accounting records with new payments, balances, customer information etc.
• Answer questions and handle complaints from customers regarding bills
• Coordinate with staff to ensure proper billing and collection of contractual revenue
• Resolve contract payment disputes and confer with other departments concerning contract payments and compliance
• Maintain computer database for the contract management system
• Reply to all inquiries relating to service contracts rates, dates, coverage type, excess charges, extended warranties, renewals, upgrades and downgrades
• Data entry and maintenance in accounting software program
• Order processing to include billing of equipment, set up and billing service contracts, barters and service in lease agreements
• Maintain and prepare contract renewal documents
• Principles, procedures and governing regulations of contract services
• Prepare clear and concise reports
• Exhibit professionalism while dealing with tough internal as well as external customers
• Perform other job related duties as necessary or assigned

Requirements:

• Excellent knowledge of MS Office (particularly Excel)
• Excellent math ability
• Excellent communication skills both verbal and written
• High degree of attention to detail and trustworthiness
• Good time-management and organizational skills
• High School Diploma
• Associates degree in Business (Preferred)